As intake coordinator and office manager, I am your first point of contact at SelfWorks. I know how hard it can be to make that initial call and will approach your questions and concerns with sensitivity. During this first conversation, I will schedule an intake appointment, as well as match you with a qualified therapist based on your goals, scheduling needs and the therapist’s specializations and treatment approach. In the rare case that it is not the right match, I am happy to reassess the situation with our founder, Amy Vigliotti, and pair you with someone just right for your requirements.
At SelfWorks, we know that your time, in and outside, of therapy sessions is valuable, so we have designed a billing system geared toward efficiency. This system includes a convenient automatic payment option and monthly electronic statements. These statements are sent directly to your private patient portal for ease of organization and record keeping. During your treatment at SelfWorks, I am your point person for administrative and billing questions, in order to minimize intrusions into your therapy time with logistical issues. l make every effort to anticipate and alleviate all billing confusion, and to relieve the burden of navigating health insurance policies. I am well-versed in the complexities of insurance plans and happy to communicate with you and/or your insurance company when necessary. I believe you should have complete cost transparency and billing ease. I am available to you for billing consultations at any point during your treatment at SelfWorks. Whether you are using in-network or out-of-network benefits, I will act as a liaison to make sure reimbursements are made in a timely fashion and your out-of-pocket responsibility is known and clear. This boutique consultation service continues to benefit our practice-patient relationships and aims to take one additional stress off your hands.
I have been working in a supportive role to mental health practices for over six years. When I am not dedicating my time to SelfWorks, I enjoy my time with my family: my two daughters, my son-in-laws and the newest addition to my family, my grandson.