FAQs

About Us

SelfWorks Group: Therapy Professionals is a registered professional service corporation (PC) in New York.

Locations

1140 Broadway, Suite 204, New York, NY 10001

150 East 58th Street, 21st Floor, New York, NY 10155

Availability

Our licensed therapists have office hours Monday through Friday. Early mornings and evenings are available, upon request, to accommodate working schedules.

Cancellation Policy

Once you find a mutually agreed upon appointment time(s), it is expected that you will be present for your appointments. All cancellations under 48 hours notice will be charged $100. At SelfWorks, therapists hold a weekly scheduled appointment time specifically for you. This provides consistency and dedicated attention. Therefore it is difficult for therapists to fill a session with short notice. With advanced notice, therapists will try to find another time to reschedule sessions.

Missed or cancelled sessions are often inevitable. Life can get in the way of our best intentions. Yet, cancellations can also point to important work being uncovered in the treatment. Sometimes when therapy becomes challenging or hits upon an important topic, it can feel easier to skip a week or put off a session. It is most helpful to your well-being to be reflective when that cancellation urge arises and bring this up with your therapist.

Insurance Coverage

SelfWorks participates with United Northwell and Lyra health plans. Many of the patients we serve also use their out-of-network benefits to receive excellent and affordable therapy. SelfWorks therapists can help you with the required paperwork to attain reimbursement from your insurance provider. It is a good idea to call your insurance provider before the first appointment to have a clear understanding of your eligibility and benefits.

Questions to ask your insurance company

Please use the questions below as a guide when you speak with your healthcare insurance company. It is a good idea to note the date of your call and the name of the person you spoke with.

• What type of insurance plan do I have?
• Before I see a therapist at SelfWorks, do I need a referral from my primary care physician, and/or need prior authorization from my insurance company?

Who covers my mental health benefits? Sometimes insurance companies carve out other providers to manage mental health treatment (also known as behavioral health treatment)

For outpatient mental health, does my insurance plan cover therapist’s fees?

What, if any, are my co-payments or co-insurance? Do I have a deductible? If yes, how much of my deductible has been met to date?

• If my therapist is not in my network, what do I have to pay to see him/her out-of-network? Do I have a deductible? If yes, how much of it has been met to date?

What percentage of my bill will be paid by the insurance company?

• Is the percentage of my bill paid by the insurance company based on usual, customary, and reasonable (UCR) schedules or on the actual charges?

Does my policy have an out-of-pocket maximum?

• If my out-of-pocket expenses reach a certain amount, will the insurance carrier ever reimburse at 100 percent?
• If so, does this mean that my claims will then be paid in full, or will I still be responsible for the difference between my therapist’s charges and usual, customary, and reasonable (UCR) rates?

Fees

Please contact us directly for questions about fees for therapy services. For patients with financial need, we can offer a sliding scale fee.